Privacy
Policy
Effective Date: July 1, 2026
RMB Mechanical (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at rmbmech.com or contact us through our website. Please read this policy carefully. If you disagree with its terms, please stop using the site.
1. Information We Collect
When you use our contact form or communicate with us, we may collect the following information:
• Name — to address you properly in our communications.
• Email address — to respond to your inquiries.
• Phone number — to contact you about your project and, if you opt in, to send you SMS communications.
• Message content — the details of your inquiry or project request.
We do not collect payment information directly through this website.
2. How We Use Your Information
We use the information we collect to:
• Respond to your inquiries and project requests.
• Provide quotes, schedule consultations, and coordinate project details.
• Send transactional and informational SMS messages if you have opted in (see Section 3).
• Improve our website and services.
We do not use your information for automated decision-making or profiling.
3. SMS / Text Message Communications (A2P 10DLC)
RMB Mechanical may send SMS (text) messages to phone numbers you provide, including appointment reminders, project updates, and follow-up communications.
Consent: By providing your phone number and checking the SMS consent box on our contact form, you expressly consent to receive text messages from RMB Mechanical at the number provided.
Message frequency: Message frequency varies based on your project activity and our communications.
Message & data rates: Standard message and data rates may apply. Check with your carrier for details.
Opt-out: You may opt out at any time by replying STOP to any text message from us. After opting out, you will receive one confirmation message and no further SMS communications.
Help: Reply HELP to any message for assistance, or contact us directly at rochelleb@rmbmech.com or 314-410-7910.
No sharing for marketing: Your phone number will never be sold or shared with third parties for their own marketing purposes.
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
• Service providers: Trusted vendors who help us operate our website or conduct our business (e.g., email delivery, hosting), under strict confidentiality agreements.
• Legal obligations: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate notice to you.
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, provide our services, and comply with legal obligations. When your information is no longer needed, we securely delete or anonymize it.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal obligations.
• Withdraw consent for SMS communications at any time (see Section 3).
To exercise any of these rights, contact us at rochelleb@rmbmech.com.
8. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. We do not use cookies for targeted advertising. You can disable cookies in your browser settings, though some features of the site may not function properly as a result.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
RMB Mechanical
7220 N Lindbergh Blvd., Suite 30
Hazelwood, MO 63042
Phone: 314-410-7910
Email: rochelleb@rmbmech.com